The Customer Is Always Right-Except When He's Not

 "The customer is always right" is a non confrontational policy that has its merits for avoiding argument.  The policy is the foundation for countless customer service policies.

But, what about the customer who finds fault with everything-even the good stuff? 

Allowing the chronic complainer remain in your boarding barn, your lesson program, or as a client with a horse in training isn't worth it to you, your other customers or your employees.

Some people just need to be told to move on because they don't fit in your program. 

Period.

Here is a link to a well written blog post on this subject of "firing customers" by Alex Kjerulf: http://positivesharing.com/2008/03/top-5-reasons-why-the-customer-is-always-right-is-wrong/