Risk Never Follows Repetition
You may believe if you repeat yourself you're failing at communication, you're boring to others or you're symptomatic of premature aging and memory loss. That may be why you temper statements with an apologetic, "At the risk of repeating myself"
There is no risk in repeating yourself. Successful radio advertisers know a commercial has to be heard at least seven times before listeners begin to pay attention. While you're not quite background noise on a radio, our distracted society has adapted to filter out most of the 5000 messages offered daily. Your repetition will probably go unnoticed, even if your listener claims to have heard you twice the first time.
When you have to say repeatedly things like:
- Check the girth
- Buckle your helmet
- Make sure the stall door is latched
Remind yourself it's part of the learning process.
Through repetition, you're reinforcing good habits in your clients, boarders and employees.
At times, it's a huge chore to be tactful with your redundant statements. And it's a challenge to suppress your overwhelming desire to sound like your parent and let loose the question, "How many times do I have to tell you...?"
But you don't ask because you already know the answer.
"As many times as it takes."